What are my sign-on ID and password for the new mobile app? Your sign-on ID and password are same username and password established in your online banking account. Have more questions? Submit a request 0 Comments Article is closed for comments. Related articles I forgot my user name. How do I retrieve it? Can I reset my password through the app? Toll Free 800-825-3641 Local 260-490-8328 How do I enroll in text banking? I forgot my password for Mobile Banking. How can I reset it?