Can I reset my password through the app? No, if you’re unsure of your password, please click here, and use the reset password option. Have more questions? Submit a request 0 Comments Article is closed for comments. Related articles I forgot my password for Mobile Banking. How can I reset it? What are my sign-on ID and password for the new mobile app? Toll Free 800-825-3641 Local 260-490-8328 I forgot my user name. How do I retrieve it?